The end of the Market Validation Stage of the project approaches and the CARMEN Team are putting the finishing touches to all their documentation and results.
Please find below the update from March 2006. Previous news items can be found in the ‘News’ section of this website.
in conjunction with W-Spes hosted an eGovernance workshop in Prato, Italy on 5 March 2007. The workshop was opened in front of a broad European audience by the Mayor of Prato, followed by an overview of the CARMEN White Paper on the private sector concept of CRM (Customer Relationship Management) demonstrating how it has undergone transformation to become relevant in a public administration setting. Once introduced to the CARMEN project, delegates were given a project overview including achievements gained from implementing the CARMEN CRM modules within Administrations in the UK, Italy and Germany. Additional presentations during the Workshop were made by W-Spes and other European projects, and ample networking opportunities for presenters and delegates were available during the course of the day. To download the presentations that were made during the day please visit,
To highlight the difference in needs between the private and public sector, the CARMEN Project published a White Paper entitled ‘From Customer Relationship Management to Citizen Interaction Platform’. The paper outlines the major differences between CRM in the public and private sector and shows how the private sector CRM approach can be applied to government agencies to better serve citizens, and how in this context it is commonly referred to as Citizen Relationship Management (CiRM). Citizen Relationship Management focuses on ‘serving’ rather than ‘selling’ but both are premised on the fact that in order to obtain best results from the relationship, there has to be identification, differentiation, interaction and personalisation. In fact it is personalisation that ultimately accounts for the breakthrough in delivery.
The CARMEN White Paper is currently being distributed across Europe by being submitted to various conference events. To read a copy of the document please click here.
News Flash: Budapest Delegates Hungry for CARMEN
The Carmen Project was on display at this year’s International eParticipation and Local Democracy Symposium in Budapest on 26-28 July. The event, which took place at the Inter Continental Hotel on the banks of the Danube, brought together over 300 delegates from across Europe and the world to discuss the evolving relationship between eGovernment and eParticipation and to critically re-examine the way in which ‘readiness’ in these areas is defined and measured globally. CARMEN was regularly featured at the event through the inclusion of leaflets in delegate packs, presentations and an exhibition stand.
News Flash: Top Progress on Testing
Its official testing has been completed and the CARMEN enabled services are ready for piloting. After much hard work all the Project partners are ready to deploy their services to the public. Watch this space to find out the results from Prato’s traffic warning system, Saarbrucken’s newsletter service and the Black Country’s life long learning initiative, amongst many others.
News Flash: CARMEN Workshop on Tour
Carmen service demos were launched to local authorities in the UK at a dissemination workshop in Sheffield during June. The event was launched by Danny Budzak from Leeds City Council who had a leading role in the UK’s CRM National Project. For those not able to attend a supplementary workshop will take place at the World eGov Forum in Issy Le Moulineaux this October. For further details please contact Susie at Susie@21cConsultancy.com.
Project Newsletters
All our project newsletters are available to view, just click on the link to download.
- N1 May 2006- N2 June 2006- N3 September 2006
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N4 March 2007-
N5 April 2007CARMEN White Paper
Click
here to view a copy of the CARMEN white paper detailing the transformation of the CRM concept from the Private sector to the Public sector.
Events
CARMEN will be dissemination at a wide range of international events through handouts, presentations and networking.
1) Performed Dissemination
- Nov 2005, COM-PA, Bologna – Prato
- Nov 2005, World Summit of Cities and LA's, Bilbao – Sheffield
- March 2006, eTen Information Day, Aachen – Saarbrucken
- April 2006, European eGov Conference, Marburg – Saarbrucken
- April 2006, eGovernment Expo, London – Sheffield
- May 2006, eGovernance: Communication…, Madrid - Sheffield
- June 2006, eValues, 19th eConference, Bled - Sheffield
- July 2006, Int. eDemocracy Symposium, Budapest - Sheffield
- August 2006, Int. eDemocracy Symposium, Baltimore - Sheffield
- Sept 2006, eGovernment Conference, Telford - Sheffield
- October 2006, Estonian eGovernment Institute Tour, Sheffield - Sheffield
- October 2006, eGovnet Expo, London - Sheffield
- October 2006, World eGov Forum, Paris - Sheffield/Prato
- November 2006, Global Forum: Shaping the Future, Paris - Sheffield
- November 2006, Dire & Fare Fair, Carrara - Prato
- January 2007, eGovernment Conference & National Awards, London - Sheffield
- March 2007, CARMEN/WSPES Dissemination Workshop, Prato - All Partners
2) Planned Dissemination
- April 2007, EISCO, Finland - Prato
- June 2007, ECEG 2007, Netherlands - Sheffield
Please find links below to our project leaflet that is being distributed at all the events above.
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CARMEN Leaflet - English-
CARMEN Leaflet - Italian-
CARMEN Leaflet - FrenchIf you have a forthcoming event and you would like to feature the CARMEN please contact Susie at
Susie@21cConsultancy.com or call +44 (0) 20 7616 8444.
