C.A.R.M.EN

CARMEN project prominent in Prato eGovernance workshop

CARMEN, to which e-Forum contributes as a communication partner, was one of three projects featured during a special event on citizen advanced relationship management and setting processes for electronic signatures, which took place in Prato, Italy, on 5 March 2007.

CARMEN on the Move

Comune di Prato hosted a stand recently at Carrara Mobility show in Italy, at the premises of Carrara Fiere, Marina di Carrara. Mobility Show represented a chance of laying emphasis on mobility and environment policies, as to focus the attention on urban sustainability and introducing the solid solutions embraced by Public Authorities.

Budapest Delegates Hungry for CARMEN

The Carmen Project was on display at this year’s International eParticipation and Local Democracy Symposium in Budapest on 26-28 July. The event, which took place at the Inter Continental Hotel on the banks of the Danube, brought together over 300 delegates from across Europe and the world to discuss the evolving relationship between eGovernment and eParticipation and to critically re-examine the way in which ‘readiness’ in these areas is defined and measured globally.

CARMEN Attracts Tourism

Interest in CARMEN was raised at the recent Smart Government Forum meeting, held at the Le Meridien Hotel, Piccadilly, London, 07 September.

Tim Light, Managing Director of the King Harry Steam Ferry Company, presented the issues and benefits of collaborative initiatives within the leisure and tourism sector involving bus and water transport operators, the local authority, tourist attractions and the National Trust, in relation to the Fal River area, Falmouth, Cornwall.

CARMEN Technical Breakthrough

In September 2006 the Black Country Knowledge Society, Leon Streete, along with the assistance of Ancitel SPC, were successful in bridging the gap between the CARMEN MAS Modules and the BCKS business portal, “Free Potential”.

The main achievement was the integration of two separate programming languages - CARMEN using Java and Free Potential using PHP. This has now allowed the BCKS to successfully trial the CARMEN Authentication and Authorisation modules in line with the Free Potential portal.

Sheffield designs CRM for Europe

The council is working with other local authorities in Europe to create a new Customer Relationship Management system.

Project CARMEN to advance CRM technology for European public sector

Funded by the EU’s eTEN programme, project CARMEN (‘Citizens Advanced Relationship ManageMENt’) aims to introduce a customer relationship management (CRM) service for the public sector using a common technical platform across different European countries.

Open Source 'Citizen Relationship Management' Pilot Planned

An open source software system allowing councils to manage their
relationships with local citizens using SMS text messages, the internet
and call centres is to be tested in several European cities next year.

Sheffield to open up CRM

By eGov monitor Newsdesk
Published Monday, 31 October, 2005 - 07:19

OSS initiative to help council back office's across Europe

Sheffield City Council is leading a project to develop an open-source based Customer Relationship Management (CRM) solution for the public sector.

Citizens to Become Customers:

New EU Initiative Introduces Customer Relationship Management to the Public Sector

Sheffield, UK, 28 October, 2005 -- Sheffield City Council today announced its participation in The CARMEN project (Citizens Advanced Relationship ManageMENt), a new European Union-funded initiative which aims to adapt the private sector’s use of CRM technology (Customer Relationship Management) to create an innovative, knowledge-based multi-media service for the public sector.